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State Bank of Travancore

The State Bank of Travancore (SBT) was founded in 1945 in the erstwhile princely state of Travancore. It is part of the State Bank Group but has private shareholding as well. It is one of the leading banks in Kerala state with a presence across the country as well. It has over 1000 branches in 18 states and 3 union territories. It has its headquarters in Thiruvananthapuram, Kerala.

SBT has a presence not just in retail and corporate banking but specifically in the agriculture sector, rural, MSME, and NRI sectors. SBT has dedicated service lines (in English and Malayalam) to help you with any banking question you might have. This could range from simply asking for information on locker facilities, or availability of gold loans or having a specific issue with your credit card bill. You could contact the State Bank of Travancore customer care no. to resolve any questions you have on any product or service offered by the Bank.

State Bank of Travancore Credit Card Customer Care Number

Card Enquiries

If you have an SBT debit card and have a specific card-related query, you could contact the SBT card customer care to address your issues. The State Bank of Travancore customer care toll-free number s 1800 425 5566. Call this number at any time at your convenience, or in case of an emergency like a lost card, in order to reach State Bank of Travancore customer care 24x7.

These phone lines are operational in English as well as Malayalam. Here is a list of services that you could call this number for

  • ATM Card Hotlisting
  • Tracking ATM card application
  • Internet/Mobile Banking Information
  • Deposit/Advance Product Information
  • Balance/Last Transaction Enquiry

For details or questions on any of the above, call the State Bank of Travancore 24x7 customer care number at 1800 425 5566.

State Bank of Travancore Customer Care Number

General Enquiries

If you have more general enquires regarding any of the products or services offered by the Bank, you could call a dedicated phone line at 1800 425 7733 for queries related to the following:

  • Loan Products
  • Deposit Products
  • Internet Banking
  • Mobile banking
  • Other services

Note that this is not an SBT customer care 24x7 number. It is available only from 8 a.m. – 8 p.m. on weekdays. In case you need to contact the Bank outside of these working hours, you can call the State Bank of Travancore 24 hours customer care number at 1800 4255566.

SBT Toll-Free Account Balance Check

If you want to know the balance in your account, it is quick and simple to find out via SMS. Instead of calling or emailing the customer helpdesk, you could find out instantly on your phone by using SMS.

To get your account balance as SMS, you need to first register your mobile number and then give a missed call in order to get your balance sent to you by SMS.

1. To register, send an SMS REGSBTto 9223488888.

2. To get an SMS with your balance, give a missed call to 9223766666.

(Note that the toll-free number(1800 270 2525) for getting account balance in SMS format has been discontinued with effect from 31 August 2016.

SBT Card Customer Care Number

SBT has a tie-up with State Bank of India Payment Services to offer credit cards to their customers. For any information on credit card related services, you can contact the SBI SBT credit card customer care no. Following are the SBT credit card contact details:

Phone: 0471 2192041 and 0471 2192042

Fax: 0471 2358329

Email: cross_sell(at)sbt(dot)co(dot)in

Note that this is not a dedicated SBT credit card customer care toll-free number.

Regional offices in select cities

Alappuzha801/29, Opp. S.D.College, Kalarcode, Alappuzha - 688003, Kerala0477-2267813, 2267814
HyderabadPlot No.645,II Floor, Saivamsee Road No#36,Jubilee Hills, Hyderabad-500033040-29801362
Mumbai4th Floor, North Wing, LIC Jeevan Seva Extn.Building, S V Road, Santacruz(W) - 400054, Mumbai022-26103145, 3146,
ChennaiP.B.NO.7826,United India Insurance Bldgs, Esplanade PO044 - 25341254 
BengaluruPB Box 1808, Tipu Sultan Palace Road, Chamarajpet PO, Bengaluru080-26702833
AhmedabadP.B. No. 11, Gorund Floor, “Kaivanna” Ellisbridge PO, Ahmedabad079-26569984

NRI Helpdesk

If you are an NRI and wish to contact SBT about a service issue, you could contact the helpdesk in any of the following ways:\

Phone : +91 471 2192510, 2192507

E-mail: cmnri(at)sbt(dot)co(dot)in

ATM Grievance Redressal Abroad

For Redressal of ATM complaints if overseas, you could contact the SBT Representative Office, Dubai

Phone: (971) 43537336

Email: dubai(at)sbt(dot)co(dot)in


You can send feedback in the form of complaints or other remarks and comments via email as well. You can write with your suggestions and complaints to customerservice(at)sbt(dot)co(dot)in

Grievance Redressal

If you wish to lodge complaint with SBT regarding any shortfall in service, you could contact the Customer Service Department in any one of the following ways – by email, letter, or phone. You could contact

By mail

Chief Manager,

Customer Service Department,

Head Office, Thiruvananthapuram - 695012

By Phone:

Phone : 0471- 2359324/2192028

By fax

Fax : 0471-2351815


SMS: to 56363 or call : 98471 98471

Email :



If you do not receive a response to your satisfaction, you can escalate the matter to the following contact:

General Manager (Human Resources)

State Bank of Travancore,

Head Office, Thiruvananthapuram - 695012

Phone : 0471- 2192665

Email : gmhr(at)sbt(dot)co(dot)in

If you wish to lodge a complaint online, you could download the Complaint Form available online, fill it, and submit it by mail or email.

If you wish to make a complaint about ATM transactions, fill in and submit the ATM Transactions Complaint Form.

Registered Office

State Bank of Travancore

Head Office


Thiruvananthapuram 695012


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