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State Bank of India

State Bank of India (SBI) is the largest public sector banking and financial services company in India. It is a government-owned corporation, headquartered in Mumbai. The bank has a dedicated customer service department through which it addresses every kind of customer queries and grievances.

Both first time users as well as habitual users of credit cards will always have queries related to it. You might have a query in mind regarding your reward points and how to redeem them, or wish to register for SBI NetBanking or you might wish to register your feedback. All that and much more is possible by contacting the customer care division.

There are various ways to contact SBI Credit Card Customer Care division in case of any query or in the event of a complaint. If you want to contact the SBI Credit Card Customer Care department, you can approach the general enquiry number or the dedicated number for credit card enquiries and have a representative resolve your query.

Below is a list of SBI Card Customer Care numbers (for queries related to credit cards) and SBI Customer Care nos. for general enquiries.

SBI Credit Card Toll Free Number

If you would like to get in touch with the bank for any kind of query related to your credit card – be it credit card information or credit card blocking or to file any complaints related to credit cards, you can contact the following SBI credit card customer care no.:


SBI24 x 7 Credit Card Customer Care Toll Free number

1800 180 1290

Or you can call 39 02 02 02, prefixing your local STD code.

In case of credit card theft/loss

In case of loss, theft or fraudulent transaction on your credit card or ATM/debit card, call the SBI Credit Cards 24-hour Customer Care numbers immediately. Following are the details:

Call 1860 180 1290 or 39 02 02 02 (prefix local STD code)

SBI credit card customer care no: 1800 180 1290 (toll free)

You can also log on to the SBI website and instantly block your card by clicking on ‘Block Lost \Stolen Card’ option.

It is also possible to block your card through SMS. Just SMS BLOCK (space) Last 4 digits of your SBI card to 5676791 from your registered mobile number.

SBI Customer Care 24x7 for General Enquiries: 1800 425 3800

If you have any general enquiries related to your SBI bank account, or any other products and services like loans offered by the bank, you could contact the number above.

Get in touch with SBI through SMS

SBI has introduced SMS banking which makes it easier for customers to reach the bank. The Simply SMS Service lets you access your account information, with just an SMS. You can SMS HELP to 5676791 from your registered mobile. If you need a call back, you can SMS PROBLEM to 9212500888 and expect a call back within 24 hours.

Following are the information that you could get by using the Simply SMS Service:

Kind of information neededSend an SMS to 5676791
Balance enquiryBAL (space) Last 4 digits of your SBI card
Available credit and cash limitAVAIL (space) Last 4 digits of your SBI card
Block your lost or stolen cardBLOCK (space) Last 4 digits of your SBI card
Last payment statusPAYMENT (space) Last 4 digits of your SBI card
Reward point summaryREWARD (space) Last 4 digits of your SBI card
Subscribe to e-statementESTMT (space) Last 4 digits of your SBI card
Request for duplicate statementDSTMT XXXX MM (Statement Month in MM)

Get in touch with SBI via E mail:

You can mail your query, concern or feedback to: feedback[at]sbicard[dot]com

Connect via Twitter:

Connect with the bank on Twitter @SBICard_Connect

For Registering Your Feedback

In case you want to leave your feedback with the bank, you can call the SBI 24 Hours Customer Care Numbers and talk to a customer care executive regarding your feedback.

For Grievance Redressal

The bank provides a separate link on its website in case of any grievances, complaints, queries or feedback. If you have a grievance you wish you file, you can do so in any of the following ways:

Call the SBI customer service number on 1860 180 1290 / 39 02 02 02 (Prefix local the STD code) / 1800 180 1290 (toll free number). SBI executives are available 8 AM - 8 PM from Monday to Saturday

You can write to the Manager - Customer Services. Following are the details:

Manager - Customer Services

SBI Cards & Payment Services Pvt. Ltd.

DLF Infinity Towers, Tower C,

12th Floor, Block 2, Building 3, DLF Cyber City,

Gurgaon -122002(Haryana) India.

You can e mail your concern in detail to: feedback[at]sbicard[dot]com. Ensure that you write your 16-digit SBI Credit Card number & contact number/s in the subject line.

You will get a response within 7 days if you follow the above mentioned channels. In case you are not satisfied with the response, you can email the Nodal Officer along with the complaint number at: nodalofficer[at]sbicard (com)

Alternatively, you can write to the Nodal Officer at the following address:

Nodal Officer, SBI Cards

PO Bag 28- GPO, New Delhi-110001

You will receive a response within 8 working days on the receipt of your communication.

In case you think that the resolution offered in not satisfactory, or is unresolved by SBI within the time specified, you can escalate this issue to Customer Services Head at customerservicehead[at]sbicard[dot]com.

Further in case you do not get satisfactory response you may approach the Chief Executive Officer at CEO[at]sbicard[dot]com.

If you still have not received a satisfactory resolution, you may get in touch with the Grievance Redressal Officer. Following are the details:

Grievance Redressal Officer

DLF Infinity Towers, Tower C,

10th–12th Floor, Block 2, Building 3,

DLF Cyber City, Gurgaon –122002

Haryana, India.

If you still have not received a satisfactory resolution within a month, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.

Locate SBI Bank

There is a comprehensive list of address and numbers of SBI offices if you wish to get in touch with SBI bank. Just log on to the website and click on the “Locate Us” link, where you could search and refine to find the address of your desired SBI bank branch. The Corporate office is in Mumbai and there are 14 Local Head Offices, 57 Zonal Offices which are located at important cities throughout the country. The corporate address is as below:

State Bank of India, Corporate Centre,

State Bank Bhavan,16th Floor,

Madame Cama Road,

Mumbai – 400 021.

Phone No: 022 – 22741

SBI City Based Customer Care Numbers

Zonal/ Regional OfficeContact Information
AHMEDABAD(State of Gujarat & Union Territories of Daman and Dadra & Nagar Haveli)
General Manager
State Bank of India,
Local Head Office, Bhadra,
Ahmedabad-380 001

E-mail:agmcustomer.lhoahm[at]sbi[dot]co[dot]in
Grievance Cell Tel no. :
(079)25510883, 25506648, 25506050
Fax no. (079) 25506648
BANGALORE(State of Karnataka)
General Manager
State Bank of India,
Local Head Office,
65, St. Mark's Road, Bangalore-560 001.

E-mail:agmcustomer.lhoban[at]sbi[dot]co[dot]in
Grievance Cell Tel no. :
(080)25943030, 25943500
Fax no. : (080) 22124018,25943125
BHOPAL(States of M.P. Chhatisgarh)
General Manager
State Bank of India,
Local Head Office, Hoshangabad Road,
Bhopal-462 011.

E-mail:agmcustomer.lhobho[at]sbi[dot]co[dot]in
Grievance Cell Tel no. :
(0755) 4288210, 2576851, 2575226
Fax no. : (0755) 4059200, 2550106
BHUBANESWAR(State of Orissa)
General Manager
State Bank of India,
Local Head Office,
111/1, Pandit Jawaharlal Nehru Marg,
Bhubaneswar Orissa-751 001.

E-mail:agmcustomer.lhobbhu[at]sbi[dot]co[dot]in
Grievance Cell Tel no. :
(0674)2396580, 2396582
fax no. : (0674) 2390248
CHANDIGARH(U.T. of Chandigarh & States of H.P., J & K, Punjab and the districts of Haryana other than those mentioned under Delhi) General Manager State Bank of India, Local Head Office, Sector-17-B, Chandigarh-160 017.

E-mail:agmcustomer.lhochan[at]sbi[dot]co[dot]in
Grievance Cell Tel no. :
(0172)2707391, 2707390,4567633
Fax no. (0172) 2713968, 2720234,4567629
CHENNAI(State of Tamil Nadu & U.T. of Pondicherry)
General Manager
State Bank of India,
Local Head Office,
Circletop House,
16, College Lane,
Chennai-600 006.

E-mail:agmcustomer.lhoche[at]sbi[dot]co[dot]in
Grievance Cell Tel no. :
(044)28214285,28266141
Fax no : (044) 28214381
DELHIStates of Delhi,
Rajasthan,Uttaranchal & part of Haryana
U.P. Districts of Agra,
Aligarh, Etah, Ferozabad, Hathras,
Baghpat, Mahamayanagar, Mainpuri, Mathura,
Muzaffarnagar, Meerut, Saharanpur,
Ghaziabad, Bulandshahr, Gautam Budh Ngr.
Haryana Districts of Faridabad,
Gurgaon and Sonepat.
Uttranchal All Districts
General Manager,
State Bank of India, Local Head Office,
11, Sansad Marg,
New Delhi-110 001.

E-mail:agmcustomer.lhodel[at]sbi[dot]co[dot]in
Grievance Cell Tel no. :
(011)23407121,23407657,23407447,23407480
Fax no. (011)23361969
GUWAHATI(7 States of North-East)
General Manager
State Bank of India,
Local Head Office,
A.T. Road, Bharalumukh,
Post Box No. 103,
Guwahati-781 009.

E-mail:agmcustomer.lhoguw[at]sbi[dot]co[dot]in
Grievance Cell Tel no. :
(0361)2237663,2237513
Fax no. (0361) 2237664, 2237819
HYDERABAD(State of Andhra Pradesh)
General Manager
State Bank of India,
Local Head Office,
Bank Street, Koti,
Hyderabad - 500 095.

E-mail:agmcustomer.lhohyd[at]sbi[dot]co[dot]in
Grievance Cell Tel no. :
(040)24756925,23466108
Fax no. (040) 24751010
KOLKATA(States of West Bengal,
Sikkim and U.T. of Andaman & Nicobar Islands)
General Manager
State Bank of India, Local Head Office,
Samriddhi Bhavan,
1, Strand Road,
Kolkata-700 001.

Email :agmcustomer.lhokol[at]sbi[dot]co[dot]in
Grievance Cell Tel no.
(033)22489333 & 22436531,22624954
Fax no. (033) 22435128,22439358
LUCKNOW(State of U.P. covering districts other
than those mentioned under New Delhi)
General Manager
State Bank of India, Local Head Office,
New Administrative Bldg.,
Motimahal Marg, Hazratganj,
Lucknow-226 001.

E-mail:agmcustomer.lholuc[at]sbi[dot]co[dot]in
Grievance Cell Tel no. :
(0522) 2201492, 2201496, 2234012,2295936, 2230401
Fax no. (0522) 2282573,2231463
MUMBAIE-mail:agmcustomer.lhomum[at]sbi[dot]co[dot]in
Helpline (022) 6445525, 26445524
Grievance Cell Tel no. :
26445532, 26445533,26445432
ATM Department 55514539, 55514540
Housing & Home Loan 26445543, 26445542
Fax no. (022) 26445505, 26445535, 26445530, 26445464
PATNAE-mail:agmcustomer.lhopat[at]sbi[dot]co[dot]in
Contact Number : 0612-2238388
Grievance Cell Tel no. :
(0612)2209078 & 2209005,2209080
Fax no. (0612) 2209006,2209072,2238388
THIRUVANANTHAPURAM(State of Kerala)
General Manager
State Bank of India,
Local Head Office,
S.S Kovil Road
Thampanoor,
Thiruvananthapuram, Pin-695 001

E-mail:agmcustomer.lhotri[at]sbi[dot]co[dot]in
Grievance Cell Tel no. :
(0471)2377228,2324088,2377116
Fax no. (0471) 2323075, 2320589
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