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Kotak Mahindra Bank

Kotak Mahindra Bank is an Indian private sector banking institution which is headquartered in Mumbai. It received a license from the RBI in 2003 to start its formal banking activity.

Bank customers always have a variety of queries to ask of their bank – it could be a query on how to log in to NetBanking or maybe how to report a stolen credit card. For any kind of enquiry, you can approach the Kotak Mahindra credit card toll free number or general enquiry number for help.

Kotak Mahindra Bank has a general enquiry number for all kinds of queries. If you have a specific question about your Kotak credit card, you can contact the dedicated customer care number for credit card enquiries.

Below is a list of Kotak Mahindra Bank Customer Care nos. (for general enquiries) and Kotak Mahindra Bank Card Customer Care numbers (for queries related to credit cards).

Kotak Mahindra Bank Credit Card Toll Free Number

Kotak Mahindra Bank Customer Care 24 x 7 Toll Free number: 1860 266 2666

Credit Card Helpline Number: 1860 266 2666

Abroad Helpline Number: +91 22 6600 6022


Kotak Mahindra Bank Credit Card Customer Care - International Toll-Free Numbers

If you are a holder of Kotak Mahindra Bank credit card and traveling outside India, you can contact the bank easily in case of any emergency like the loss of a card or any foreign currency-related query. NRI Customers and Kotak Multi Currency World Travel Card customers can call the following respective toll free numbers in case of any eventuality.

CountryToll-Free Number
USA1855 365 6767
Australia001180044990000
UK0080044990000
Hong Kong00180044990000
Canada18557684020
Singapore8001013054

If you wish to contact Kotak Mahindra Bank via email, below are the email addresses for specific departments:

Kotak Mahindra Bank E mail addresses

Kotak Mahindra Bank Customer Service CenterService[dot]bank[at]kotak.com
Kotak Credit Card Customer Service CenterService[dot]cards[at]kotak[dot]com
Kotak Loan Customer Service CenterService[dot]loans[at]kotak[dot]com
Kotak Life Insurance Customer Service CenterClientservicedesk[at]kotak[dot]com
Kotak General Insurance Customer Service CenterCare[at]kotak[dot]com
Kotak Securities Customer Service CenterService[dot]securities[at]kotak[dot]com
Kotak Car Finance Customer Service CenterService[dot]carfinance[at]kotak[dot]com
Kotak SME Banking Customer Service CenterCustomerfirst[at]kotak[dot]com

In case you wish to register and report any security related issues such as frauds or vulnerabilities with regards to Kotak Mahindra Bank systems and its allied services, you can send an email to: itsecurity[dot]bank[at]kotak.com

For Registering Your Feedback:

In case you want to leave your feedback with the bank, you can call the Kotak Mahindra Bank 24 Hours Customer Care Numbers and talk to a customer care executive regarding your feedback.

For Grievance Redressal

Level One

The bank provides a separate link on its website in case of any grievances, complaints or queries. If you have any grievance you wish to file, you can do so in any of the following ways:

  • You can submit your request online via the online form which is available on the Kotak Mahindra Bank website.
  • You can email your complaint at service[dot]bank[at]kotak (dot)com
  • You can visit any of the branches and file a complaint with the Branch Manager
  • You can write to Kotak Mahindra Bank at the following address: Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai – 400013
  • You can also login to your NetBanking account and click on the Inbox section to write to the bank.

Level Two

In case you have not received the expected level of service from the bank and the resolution provided at Level 1 does not meet your expectation, you can submit your complaint online using the online form available on the bank’s website.

Level Three

If the resolution provided at Level 2 does not meet your expectation, you can write to the Nodal Officer using the online form which is available on the website.

Level Four

If you have not received a satisfactory response at Level 3 within 5 working days, you can escalate the issue to the Principal Nodal Officer using the online form which is available on the website.

Level Five

If you have not received a satisfactory response at Level 4 within 5 working days, you can escalate the issue to the Internal Ombudsman of Kotak using the form available online on their website.

Locate Kotak Mahindra Bank

There is a comprehensive list of address and numbers if you wish to get in touch with Kotak Mahindra bank. Just log on to the website and click on the “Find ATM/Branch” link. You could search and refine to find the address of your desired branch location.

Following is the registered address of the bank:

Kotak Mahindra Bank

Registered OfficeCustomer Service Centre
27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra (E), Mumbai - 400051
24 Hours Customer Care No.: 1860 266 2666
Email:
service(dot)bank(at)kotak.com
Letter: P.O. Box: 16344, Mumbai - 400013

Kotak Mahindra Bank Phone Banking Numbers City-wise

City/AreaPhone Banking Number
Ahmedabad6600 6022
Allahabad011 6600 6022
Chandigarh0161 6500 6022
Bangalore6600 6022
Chennai6600 6022
Coimbatore6600 6022
Goa9522 6600 6022
Gurgaon9511 6600 6022
Hyderabad6600 6022
Indore01166006022
Jaipur6536 022
Jalandhar95161 6500 6022
Kanpur011 6600 602
Kochi0422 6600 6022
Kottayam0422 6600 6022
Kolkata6550 6022
Lucknow011 6600 6022
Ludhiana65006022
Mumbai6600 6022
New Delhi6600 6022
Noida9511 6600 6022
Patna033 6550 6022
Pune6521 6022
Surat6600 6022
Varanasi011 6600 6022
Rajkot6600 6022

Kotak Mahindra Bank SMS Banking

Get information on the go! Whenever you require any information, you can simply send an SMS to 9971056767 or 5676788 and get the details related to account balance, salary credits, large debits, large credits, holding value amongst others. Please note that you need to register your mobile number for SMS Banking. Following are some of the services that can be availed through SMS Banking:

RequestInformationFormat
Last 3 Transactions requestGives you details of the last three transactions made TXN (space) Last 4 digits of your Account Number
Last 3 months statement on email requestGives you the Last 3 months E-statement on the registered email id.STMT (space) Last 4 digits of your Account Number
Statement on email for a particular monthGives you the E-Statement for a particular month registered email id. Please note: it is applicable only for the current financial yearSTMT (space) Last 4 digits of Account Number(space)First 3 letters of the month
Statement on email for any particular periodGives you the E-Statement for a particular period of any year on your registered email id.STMT(space)last 4 digits of Account Number (space) followed by First 3 letters of the month followed by last 2 digits of the year (space) for End Period and First 3 letters of the month followed by last 2 digits of the year
Cheque Status InquiryStay updated on the status of your ChequeCHQSTATUS (space) Last 4 digits of Account Number (space) your 6 digit cheque no
New Cheque Book RequestNew Cheque book will be generated and dispatched to your registered address.CHQBOOK(space)Last 4 digits of Account Number
Mobile App DownloadHelps you to download mobile banking application with a linkMOBILE
Link your AADHAAR to your accountLets you link your Aadhaar number to your accountAADHAAR (space) 12-digit Aadhaar number (space) last 4 digits of Account Number
Mobile RechargeLets you recharge any prepaid mobile no.REC (space) Mobile No. (space) Telecom service provider (space) Amount (space) last 4 digits of your account no.
DTH RechargeAllows you to recharge any prepaid DTH no.DTH (space) DTH No. (space) DTH service provider (space) Amount (space) last 4 digits of your account no.
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