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CitiBank Credit Card Customer Care

Citibank credit card Customer Care Toll-Free number: 1860 210 2484

Citibank has a general enquiry number for all kinds of queries. You can call the Citibank credit card Toll Free number for any enquiry – for instance, if you want details on your credit card statement, or if you want to report fraudulent activity on your card, or have problems with the ATM. Below is a list of Citibank Customer Care nos. (for general enquiries) and Citibank Card Customer Care numbers (for queries related to credit cards).

Citibank Credit Card Customer Care Number
Citibank 24X7 Credit Card Customer Care Number


CitiPhone - Citibank Credit Card Toll Free Number

Below is a list of number city-wise Citibank 24 x 7 customer service nos. (24x7 CitiPhone) which can be contacted for any kind of general enquiry as well as card related enquiries. You can contact the Citibank 24x7 customer care numbers if you are a holder of Citibank credit card, want information on CitiBanking, Suvidha, loans, NRI-related queries and Commercial Banking.

between 10:00 AM and 6:00 PM from Monday to Saturday except on national holidays.

Contact Citibank Region-Wise Phone Numbers

You can call the Citibank Customer Care 24x7 at 1860 210 2484 for any query including the following scenarios:

  • If you have lost your credit or debit card
  • If money is not dispensed while using the ATM machine and balance is deducted from your account
  • Your Citibank Credit / Debit card is stuck inside the card slot of the AM machine
  • You received an alert for a transaction you did not make, indicating a fraudulent transaction or ID theft, in which case you should contact the Citibank 24 Hours Customer Care Numbers immediately.

Alternate means of contacting CitiBank Customer Care

Mailing Address for Indian and overseas customers

Listed below are the mailing address, should you need to write to Citibank via post from your region.

Ahmedabad (079)Regular Mail:

Citibank, N.A., PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India.

Registered or Certified Mail:

Citibank, N.A., Mail Room, #2, Club House Road, Chennai 600 002, Tamil Nadu, India.

Europe

Citibank NRI Wealth Management, 14th Floor, Citigroup Centre-2, 25 Canada Square, Canary Wharf, London E14 5LB. Mail Drop: CGC2-14-61

Singapore

Citibank Singapore Ltd., NRI Business Center, 07-01, Capital Square, 23 Church Street, Singapore 049481.

Bahrain

Citibank NRI Business, Citibank House, Al Seef District, PO Box 548, Kingdom of Bahrain.

USA

Citibank NRI, PO Box 431, New York, NY 10013. Do not send USD (or any foreign currency) cheques or cash to this PO Box address.

Dubai

Citibank NRI Service, Al Wasl Building, 7th Floor, Oud Metha, PO Box 749, Dubai, UAE.

Citibank Credit Card Customer Care — International Toll-Free Numbers

If you are an NRI living outside India and want to contact the bank in case of an emergency or to satisfy a query, you can do so by contacting the International Toll-Free numbers mentioned below.

CountryToll-Free Number
USA

1 800 248 4674Pre Account Opening: 1866 703 2462 Email nrinfo[at]citi[dot]com for pre-account opening queries

Europe

00-800-2484 2484 Pre Account Opening: 0808 101 7384

UK

1 800 225 7211Post Account Opening: 65 62257211 Pre-Account Opening: 800 101 2342

Australia

1 800 252 856

Bahrain

Post Account Opening: 8000 4884

Canada

1 800 248 4674 Pre Account Opening: 1 866 703 2462

UAE

Pre Account Opening: 8000 172 122 Post Account Opening: 8000 357 03463

Hong Kong

800 908 413

Thailand

001 800 65 6196

Write to Citibank

Online: In case you have a query or are looking for information and need an answer, you can also log in an Online Query. You can do so via Citibank

Offline: You can write to Citibank at the following addresses

By Ordinary PostCitibank N.A.,

P.O. Box No. 4830,

Anna Salai Post Office,

Chennai - 600 002.

By Ordinary PostCitibank N.A.,

P.O. Box No. 4830,

Anna Salai Post Office,

Chennai - 600 002.

For Registering Your Feedback

In case you want to leave your feedback with the bank, you can call the Citibank 24 Hour Customer Care numbers and talk to a Customer Care executive regarding your feedback.

For Grievance Redressal

The grievance redressal process under Citi Bank is as follows

Level 1:

The bank provides a separate link on its website in case of any grievances, complaints or queries. If you have any grievance you wish to file, you can do so by calling in the Citibank 24 x 7 Customer Care nos. and lodging a complaint. You will be given a complaint number or reference number, which you will need to keep handy at all times.

Level 2:

In case you have not received the expected level of service from the bank and the resolution provided at Level 1 does not meet your expectation, you can escalate your concern to the Head Customer Care in the following ways:

Call this number +91 44 28501242 between 10:00 AM and 6:00 PM, available from Monday to Saturday except on national holidays.

You can alternatively send an E-mail to the Head Customer Care at head(dot)customercare(at)citi(dot)com

Level 3:

If you are not satisfied with the response received from the Head Customer Care, then you can escalate the issue to the Principal Nodal Officer through the following ways:

Send an E-mail to the PNO at principal[dot]nodal[dot]officer[at]citi[dot]com.

Call Citibank India Toll free number 1800220123 between 10:00 AM and 6:00 PM from Monday to Saturday except on national holidays.

Write to:

Principal Nodal Officer,

No. 2, Club House Road,

Chennai - 600 002.

If you still have not received a satisfactory resolution within a month, or you do not receive any repose within a month from the date of representation of your complaint, you may get in touch with the Banking Ombudsman appointed by the Reserve Bank of India.

About Citi bank

Citibank is the consumer division of the multinational financial services company, Citigroup. It was incorporated in India in 1902 in Kolkata. It is one of the leading private sector banks in India and provides a wide range of banking products and financial services.

Locate Citibank

There is a comprehensive list of address and numbers if you wish to get in touch with Citibank. Just log on to the website and click on the “locate us” link, from which you could search and refine to find the address of your desired Citibank branch. Following is the address of the head office of the bank:

Citibank Head Office

Plot Nos C-54 and C-55, G-Block,

First International Financial Centre,

Bandra Kurla Complex, Bandra East,

Mumbai, Maharashtra 400051

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