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Axis Bank

Axis Bank’s customer care system covers all kinds of enquires. You can contact the general enquiry number for all types of queries. Whether you have a question on your last credit card statement or you want to know your current account balance, you can approach the Axis credit card toll free number or general enquiry number.

If you have a specific query about your credit card and want to contact the Axis Credit Card customer care department, below is a list of contact details that you will find useful.

Below is a list of Axis Bank Customer Care nos. (for general enquiries) and Axis Bank Card Customer Care numbers (for queries related to credit cards).

Axis Bank Toll Free Number

Axis Customer Care 24 x 7 Toll Free no.: 1800 209 5577

For credit card enquiries


Axis Credit Card Customer Care Toll Free Number

In case of loss / theft of your Credit/Debit Card, you can immediately call the Axis Bank Card Customer Care no. and report it at the at the numbers mentioned below. It is important to report immediately to help avoid any misuse or fraudulent transactions through your Card.

Card TypeToll-free no. inside India
Credit Card1800 233 5577 / 1800
209 5577 / 1800 103 5577
Debit Card / pre-paid cards022-67987700

Toll Free Axis Dial for bank account related enquiries

You can do a Balance Enquiry and get a Mini Statement through Toll Free Axis Dial:

If you have a question about your bank account, you can dial the below numbers and you would get the required information through an SMS:

To get your Account Balance1800-419-5959
To get your Mini statement1800-419-6969

To get the information in Hindi, you can dial the below numbers and you would get the required information through a call:

To get your Account Balance1800 419 5858
To get your Mini statement1800 419 6868

Axis Bank Credit Card Customer Care - International Toll-Free Numbers

If you are an NRI wishing to contact Axis Bank, you can easily contact the bank using the 24 x 7 phone banking / customer care number. Following is given a list of NRI phone banking nos.

CountryToll-Free Number
Canada1855 436 0726
USA1855 205 5577
UK0808 178 5040
Singapore800 1206 355
Australia1800 153 861
UAE8000 3570 3218
Saudi Arabia800 850 0000
Qatar00 800 100 348
Bahrain800 11 300
Non-toll free no. to India040-67174100

Email: nri[dot]services[at]axisbank[dot]com

Axis Bank Customer Care E Mail Addresses

If you prefer to contact the bank via email, you can write to the Axis Bank customer care at the following email addresses

For Savings Bank Account related queriesCustomer[dot]service[at]axisbank[dot]com
Miles & More, Privilege and Signature Credit CardsPremium[dot]cards[at]axisbank[dot]com
All Other Credit CardsCreditcards[at]axisbank[dot]com
Prepaid CardsPrepaid[dot]cards[at]axisbank[dot]com
LoansLoans[at]axisbank[dot]com
Travel CardsTravel[dot]currency[at]axisbank[dot]com
NRI Account HoldersNri[dot]services[at]axisbank[dot]com

*Please note that only emails sent from your registered email ID can be processed.

Axis 24x7 Hour Phone Banking Service

If you want to access Axis Bank Phone Banking customer services from anywhere in India, either from a Landline or Mobile phone, you can dial any of the following Toll Free Phone Banking Numbers:

For customers within India 1-800-209-5577 / 1-800-103-5577

For customers outside India: +91 22 27648000 (This number is not toll free)

With the ease of phone banking, you now have convenient access to information. Following are the Information / Services available through Axis Bank Phone Banking:

  • Aadhaar Seeding - the process whereby the Aadhar card is linked to the database of the beneficiary
  • Information on various Products and Services
  • E-Statement Registration – credit cards and debit cards
  • Information on Account Balance and Transaction
  • Information on various ATM and Branch locations
  • Information on the status of Cheque Issued or Deposited
  • Information on Interest Rates of Deposit
  • Information on proper usage of – ATM, Internet Banking or Mobile Banking facilities
  • Request for E-Statement
  • Request for Cheque Book
  • Request for Duplicate Statement
  • Regeneration of Internet Banking password
  • Regeneration of ATM PIN for Debit Card
  • Blocking of Internet Banking User ID in case if ID theft

For Registering Your Feedback

In case you want to leave your feedback with the bank, you can call the Axis Bank 24 Hours Customer Care Number and talk to a customer care representative regarding your feedback.

For Grievance Redressal

The bank provides a separate link on its website in case of any grievances or complaints. If you have any grievance or complaints you wish to file, you can do so in any of the following ways:

  • You can file your grievance online using the online submission form given on the website
  • If the resolution provided at level one is not satisfactory, you can write to the Nodal officer using the online form on the website. Alternatively, you could download the grievance redressal form, fill it completely and post it to the address mentioned on the form.
  • If the resolution provided at level two doesn’t satisfy your requirement, then you can escalate the issue to the Principal Nodal Officer (PNO). Alternatively, you could download the complaint form available online, completely fill it and post it to the address mentioned on the form.
  • You can write to the branch manager of the of the nearest branch explaining the details concerned and the manger will respond to you.

In case you have not received the expected level of service from the bank and the resolution provided at these levels does not meet your expectation, you may directly approach the Banking Ombudsman for redressal.

Locate Axis Bank

There is a comprehensive list of address and numbers if you wish to get in touch with Axis Bank. Just log on to the website and click on the “Locate Us” link. You can search and refine to find the address of your desired Axis bank branch. Following is the corporate and registered address of the bank:

Corporate OfficeRegistered Office
Axis Bank Limited, Corporate Office, Bombay Dyeing Mills Compound, Pandurang Budhkar Marg, Worli, Mumbai - 400 025Tel: (022) 2425 2525Axis Bank Limited, "TRISHUL", Third Floor, Opp. Samartheshwar Temple, Nr. Law Garden, Ellisbridge, Ahmedabad - 380 006

Axis Bank Credit Card Customer Care

RegionAddressContact Details

West Bengal and Sikkim Kolkata

1st Floor, 5 Shakespeare Sarani, Kolkata - 700071

Ph: 033-22829384

Odisha Bhubaneshwar

Plot no.1, Ground Floor,Nandi Ghosh Estates, Bapujinagar, Bhubaneshwar -751009 (Odisha)

Ph: 0674-2598912

Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati

Administrative Office, Chibber House, 3rd Floor, G S Road,House, 3rd Floor, G S Road,Guwahati. Assam 781 005

Ph: 0361-2340029

Bihar Patna

2nd Floor,Plot No.136, Pataliputra Colony Main Road Opposite Sai Mandir, Patna 800013

Ph: 0612-2271041

New Delhi

Plot No- 1-14, Tower T1, 5th Floor, Sector 128, Noida - 201304

Ph: 0120 - 6210005

Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh Delhi 2

29, 3rd Floor,Sector 14,Near Huda Office,Old DelhiGurgaon Road,Gurgaon-122001

Ph: 011-43506510

Rajasthan Jaipur

1st Floor, Shanti Towers, Hawa Sadak, B-115, Civil Lines, Jaipur. Rajasthan-302006

Ph: 0141-4076752

Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana

3rd Floor, SCO - 369 & 370, Sector - 34 A, Chandigarh - 160022

Ph: 0172-4963024

Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur

Jain 1st Floor, UPRNSS Building, G-4 / 5- B, Sector 4, Gomti Nagar Extension, Lucknow-226010

Ph: 0522-2390652

Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai

82, 3 rd Floor, Dr. Radhakrishnan Salai, Mylapore, Chennai. Tamil Nadu - 600004.

Ph: 044-28285966

Karnataka Bangalore

Mr. K Srinivasa Rao No 41, Sheshadri Road, Anand Rao Circle, Bangalore 560 009

Ph: 080-23000410

Andhra Pradesh and Telangana Hyderabad

Towers, 6-3-249/3, Road No 1, Banjara Hills, Hyderabad -500034

Ph: 040-47476608

Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). Thiruvananthpuram

41/418, 5 Floor, Chicago Plaza, Rajaji Road, Ernakulam, Kochi - 682 035

Ph: 0484-4422089

Maharashtra and Goa Mumbai

2nd Floor, Corporate Park II, Behind Swastik Park, Sion Trombay Road, Chembur East, Mumbai -400071

Ph: 022-45051296

Madhya Pradesh Bhopal

2nd Floor, "The Infinity", Near Hotel Tulsi Exotica, M.P. Nagar, Zone - II, Bhopal - 462011.

Ph: 0755 - 4097920

Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad

3rd _oor, Near C. N. Vidyalay, Ambavadi, Ahmedabad 380015

Ph: 079-40225140

Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun

1st Floor,74 Rajpur Road,SriramArcade Dehradun, Uttarakhand - 248001

Ph: 0135-2747012

State of Jammu and Kashmir Jammu

390, Sector - 20, Urban Estate, Panchkula - 134112 (Haryana)

Ph: 172-4341002

Chhattisgarh Raipur

Second Floor Simran Tower, Jeevan Bima Marg Raipur, Chattisgarh-492001

Ph: 0771-4002083

Jharkhand Ranchi

2nd Floor,Plot No.136, Pataliputra Colony Main Road Opposite Sai Mandir, Patna-800013

Ph: 0612-2271041

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